Seattle Mass Transit Continues to Fail

See all those people in the HUGE line to buy a ticket on the ferry home from the Sounders game?

Most of them don’t know that there are 5 ticket machines (4 of them actually working) randomly located throughout the terminal where they could easily buy their own ticket, because there’s zero signage or help to tell them that. So they just wait in the single massive line to buy a ticket from the woefully understaffed ticket counter that did nothing to anticipate a Sunday crowd of 60,000 at the Sounders/Galaxy game on Seafair weekend.

Many of them might have an ORCA card, which everyone in Seattle is supposed to be using now for ferries and buses … only there’s no actual ORCA card machine in the terminal where they can either buy one or check their balance, which you’d think they’d have gotten around to at their flagship ferry terminal after two or three YEARS of implementing the system!

See that huge mob waiting to go through the turnstiles and board the ferry? They wonder what’s going on. Nobody tells them. State Ferries won’t take this seriously until some little kid gets trampled, apparently.

Just an embarrassing Third World failure on a busy night. Cairo Airport is better organized, and that isn’t saying much. You can have all the advertising about how people should ‘use mass transit more’ that you want, the bottom line is that when they do in large numbers, poorly managed systems fail them and they’re all discouraged from doing it again. The strategy here seems to be “well if we make driving an even bigger pain in the ass than taking mass transit, they’ll use it!”
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